Saturday, 16 February 2013

Banja La Mtsogolo (BLM) Projects Director

We are looking for an experience Projects Director to join our exciting programme in Malawi. Banja La Mtsogolo (BLM) is a Malawi-based results-oriented social business and non-profit organisation, established in 1987, which uses modern management and marketing techniques to provide family planning, sexual and reproductive health care and allied health services. BLM is part of Marie Stopes International (MSI)’s Global Partnership which operates in over 40 countries providing over 5 million services worldwide annually.

Day-to-day you will be responsible for the design, implementation, evaluation and analysis of project activities throughout the programme. As a member of the executive management team (EMT), you will contribute to the shaping and fulfilment of BLM’s strategic direction. The Director will work collaboratively with other EMT members to ensure operational synergies are optimized through cross-functional working. They will also work closely with the EMT to build and maintain excellent donor and stakeholder relations, including the development of new business for BLM. The Director will oversee a department, with direct line management of Innovation and Best Practice; Social Franchising; Social Marketing; and other programmatic functions.

To be considered for the position you will have:
  • Extensive field level NGO experience, ideally in healthcare programming
  • A depth of experience managing do not funded project cycles including technical and financial components
  • Proven track record of people management and leadership skills
  • Extensive experience participating and /or leading proposal development processes including project design, management design and budget development
  • Knowledge of USAID, DFID and other donor reporting requirements
In return for your commitment to our mission we can offer you career development and on-going support as well as a competitive salary and benefits package.

How to apply:

Closing Date: Sunday, 31 March 2013

World Bank Resource Management Assistant

Background / General description:
The World Bank, the leading multi-lateral institution in global economic development, is seeking applications for the position of Resource Management Assistant (Accounting). This is a local position based in the Bank's office in Lilongwe, Malawi.

Position:
The Resource Management Assistant will be a member of the World Bank's Resource Management team recruited locally.

The incumbent in this position works under the guidance of senior team members, on detailed issues, using accuracy and attention to detail in order to meet the country office's need for timely processing and reporting of day-to-day RM work program. Uses working knowledge of daily Bank procedures to ensure day-to-day RM work program is completed effectively and efficiently, working as needed with others in the team or in other Bank units

The technical affiliation for the Resource Management Assistant is the Resource Management Family and s/he will be mapped to the Africa Region's Resource Management Team (AFTRM). The Manager of AFTRM is responsible for technical and professional development and performance evaluation of the Resource Management Assistant.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year term appointment.

Duties and Accountabilities:
The Resource Management Assistant will be responsible for:

Financial Accounting:
  • Processes accurately and promptly all accounting transactions, including payroll, operating expenses, procurement, travel, consultant payments, vendor payments, charge backs and other office running expenses. Processes transactions in the Asset Management module for office and residence inventories;
  • Maintains accounts reconciled at any given point in time. Regularly reviews the open item accounts and resolves any outstanding items; keeps relevant documents and invoices systematically to fully support the accounts;
  • Performs bank account reconciliation and reviews cash flow and replenishment needs.
  • Interacts with clients both inside and outside the Bank, e.g., staff, consultants, vendors, etc., to effect timely payments and resolve accounting related issues;
  • Assists in planning and monitoring budget and expenses linked to country office work program;
  • Provides references to Bank financial and administrative policies and procedures in administrative expense related subject areas;
Financial Accounting Controls and Reporting:
  • Maintains consistency in the application of accounting rules and procedures, including safeguarding of cash and checks;
  • Reviews general ledger accounts regularly to ensure accurate positing;
  • Monitors operating expenses and highlights potential issues;
  • Reviews documentation for travel statements of expenses;
  • Periodically reviews exception reports and takes remedial actions (such as missing time, SOE exceptions, above average consultant and vendor expenses, overtime, open purchase orders and commitments, etc.);
  • Ensures compliance with institutional and regional policies and guidelines;
  • Generates a variety of standard and customized financial/accounting reports;
  • Reviews, follows up and resolves issues noted in accounting scorecard and other quality assurance reports issued by Accounting Department;
  • Follows up on audit and COSO recommendations which relate to the accounting function.
General Administration:
  • Handles local purchasing of supplies, equipment and contracts for services;
  • Maintains and updates records and reports on status of inventory and physical assets;
  • Handles a variety of general office administrative matters and other ad hoc duties as required (e.g. travel, security, workshops and conferences etc.)
  • May provide guidance to less experienced staff.
Human Resources:
  • May support recruitment and selection processes;
  • May provide information and assistance on benefits policies and related issues (e.g., financial assistance loans, staff retirement plan, dependency allowance, overtime pay);
  • Processes short-term consultant contracts in accordance with guidelines.
Selection Criteria:
  • Academic Training and Experience: A relevant (two-year) Associate degree (e.g. Finance, Accounting, Business, or Economics). Preference will be given to candidates with a relevant Bachelors or Masters degree. Minimum of 2years experience in a relevant field (e.g. Administration, Accounting or Finance.) Preference will be given to candidates with 3 or more years of experience.
  • Technical Proficiency: Understanding and knowledge of business planning, work programming, budgeting and financial management. Proven strong conceptual, analytical and evaluative skills. Sound knowledge of information management and communications technology.
  • Communication and Team Skills: High level of personal and professional integrity. Strong supervisory skills and ability to function well in a multi-cultural environment. Results-oriented personality with proven problem-solving skills. Strong communication skills with ability to prepare, present, and discuss findings in written and oral form. Effective skills as an interlocutor in handling and facilitating client and inter-unit business relationships. Ability to function effectively in multi-disciplinary teams within a matrix management environment.
  • Language Skills: Proficiency in English is required.
COMPETENCIES:
  • Integrity and Independence - Conducts transactions with honesty, integrity, and transparency, and allowing for oversight.
  • Statutory and other Stakeholder Reporting - Understands the components of financial statements and how specific transactions will affect these components.
  • Internal controls and corporate procedures - Aware of guidelines for processing transactions and the relevant internal control components.
  • Planning and Budgeting - Familiar with basic constructs of budgets and work programs. Understands related transactions and their implication on the entity's budget.
  • Performance Evaluation and Reporting - Able to prepare work program and budget reports; undertakes basic validation checks to ensure reporting accuracy.
  • Client Orientation - Able to establish partnership based working relationships with internal/external clients. Demonstrates independence, initiative, and autonomy in addressing clients' needs.
  • Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
  • Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
  • Knowledge, Learning and Communication - Able to research and draft quality written materials or review adherence of written materials prepared by others to administrative requirements. Able to mentor and guide, and organize learning activities within area of assigned responsibilities.
  • Business Judgment and Analytical Decision Making - Able to use analytical, problem-solving skills and resourcefulness to make informed and practical decisions to carry out own work . Able to advice on information usage and storage, and policies in the area of assigned responsibilities.

Closing Date: Wednesday, 20 February 2013

Sunday, 10 February 2013

Networks Planning Manager

Main Purpose 
Plan, Direct and Control the delivery of Network Strategy by ensuring Technical plans are Converted from Business Objectives to deliver best quality at lower cost and innovative Capex/OPEX productivity. This role ensures Airtel is the lowest cost producer and delivers +1 network experience continually.
 
Main Responsibility Areas: 
Provide strategic inputs to group planning and Airtel Malawi Networks Director  towards the formulation of Optimal network roadmaps that encompass Airtel Malawi requirements and subsequently develop Airtel Malawi roadmap
  • Analyze Business Objectives and Convert them into Technical plans.
  • Provide recommendations to Networks Director and group planning on solutions best suited to Airtel Malawi that will improve capex productivity and provide a best in class network.
  • Define Airtel Malawi network evolution roadmap in line with group guidelines and local business strategy in a manner best suited to meet current and future business requirements
  • Co-ordinate across functions - Sales, Marketing, CSD, IT, SCM and Regulatory to understand business and regulatory needs to ensure delivery of best in class and efficient solutions to business users and customers by our partners
  • Effective use of business intelligence data on network usage patterns to enable informed decision making in the short, medium and long term with respect to network evolution and expansion
Managing Capex- financial
  • Direct achievement of Annual Operating Plan (AOP) targets by analyzing value proposition of requirements demanded by business, conduct cost -benefit/ feasibility analysis to ensure Cost innovation and optimization of CAPEX
  • Monitor the implementation of   Network deployment plans and projects and direct compliance to budget
  • Co-ordinate the validation of network capex plans from partners / vendors to ensure quality and cost effective plans only are validated 
Regulatory Compliance 
  • Ensure compliance to applicable regulations and monitor availability of all relevant documentation, across relevant touch points to meet compliance requirements
 
Scalability/ Interoperability 
  • Ensure all Vendor Network Equipments on the network can interoperate with one another without glitch.
  • Ensure all  Vendor Network equipments can be enhanced for current and future business needs
  • Engage with business teams to understand functional needs/ business problems, concerns and come up with possible plans / solutions to address their needs
  • Support the business teams in translating their functional needs to network specifications and convert these to network designs for development of plans and solutions by partners
  • Engage with business teams to inform them of various network capabilities that can be harnessed to provide various business products and services
  • Direct proactive network expansion to cater for increasing traffic requirements
Partner with SCM on vendor/partner management processes 
  • Collaborate with user departments to develop and design specifications for new requirements
  • Provide specifications to SCM and evaluate specifications provided by Vendors.
  • Define SLA’s for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
 Build a capable and motivated team at Airtel Malawi to create a high performance team environment 
  • Recruit the right talent in consultation with function head, as per defined recruitment guidelines
  • Develop and motivate team members through structured training and on the job coaching
  • Establish performance expectations and regularly review individual performance
  • Recommend appropriate rewards and recognition
Desired Skills & Experience
Educational Qualifications & Functional / Technical Skills 
  • Bachelor of Engineering  degree (Electrical & Electronics, or related fields )
  • Sound knowledge of Mobile Network Planning, Optimization and O&M
  • Analytical and Presentation skills
  • Negotiation skills
 
Experience 
  • Minimum 8-12 years of varied experience in planning, implementation, operation and maintenance in the Telecom industry
  • 5 years managerial experience in a GSM/mobile company with at least 3 years senior management experience in an area of network Planning
 
Key Competencies: 
  • Ability to innovate and deliver value to business 
  • Ability to manage an outsourcing partner to deliver business solution
  • Ability to motivate and lead
  • Integrity
  • Can do attitude
  • Committed
  • Thinking out of the box
To apply go to:
 http://www.linkedin.com/jobs?viewJob=&jobId=4814295&trk=jobs_biz_pub

Network Services Manager

Main Purpose 
Reporting into the Networks Director, the individual will be responsible for Core Network, IN and VAS planning for the OPCO. Works closely with the business units (Marketing and Sales) to determine business requirements and translates these into Core network, IN and VAS expansion and upgrading plans. Manages the activities of the section. Works closely with (ERICSSON & NSN) to ensure that the Core network, IN and VAS infrastructure is capable of handling projected customer needs. Monitors their performance and supports problem resolution. Continually measures the performance of ERICSSON & NSN against the performance standards stipulated in the contract and ensures that these are being met; responsible for validating all performance claims, capex demands and contract variation requests submitted by ERICSSON & NSN.
 
Main Responsibility Areas: 
Manages the planning, design and upgrade of the Core network, IN & VAS network and ensures that such plans reflect and are aligned to business plans and set customer service standards: 
  • Interacts with the business departments (marketing and sales) to determine Core network, IN & VAS needs of the company
  • Liaises with the contractor (ERICSSON & NSN) to determine required Core network, IN & VAS expansion & upgrades, taking into consideration the performance Core network, IN & VAS performance reports;
  • Validates capex proposals submitted by the contractor (ERICSSON), outside the planning period  and ensures these are justifiable and value adding, based on the business plan, maintenance reports (in the case of replacement capex), before including these in Core network, IN & VAS capex plan).
  • Interacts with and reviews customer service reports to identify service shortfalls that are attributable to the status of the Core network, IN & VAS;
  • Translates these requirements into Core network, IN & VAS plans, both immediate and long term.
  • Establishes budgetary requirements for the implementation of the plans and ensures that these are sufficient for the purpose.
  • Communicates the plans to the Airtel Project Manager and the contractor (ERICSSON & NSN) ensuring that they are understood and accepted.
  • Monitors the implementation of the plans through regular liaison with the Project Manager and ERICSSON & NSN.
  • Prepares and submits appropriate reports to management
 
Manages the implementation of the Core network, IN & VAS plans and ensures that these are executed to agreed timelines, budget and quality: (project manager)
  • Supports the selection of contractors by preparing required documentation;
  • Briefs contracted vendor and the implementation supervisor (ERICSSON/Comviva) on the project and stipulates the expected performance standards.
  • Confirms that ERICSSON and the contractor put in place appropriate work plans that are in line with specified project timelines and support the smooth implementation of Core network, IN & VAS projects.
  • Serves as contact for vendors and suppliers of systems and equipment: ERICSSON/Comviva  and other vendors
  • Evaluates products/systems in light of company needs
  • Makes recommendations for the most efficient use of network infrastructure; keeps informed of the most current technologies
Monitors the performance of the contractor
 
  • Regularly reviews Core network, IN & VAS performance reports against the prescribed performance standards (KPIs)
  • Seeks relevant performance reports/data from the business teams, including field sales staff on the performance of the network and highlights problem areas to the ERICSSON counterpart promptly for action.
  • Regularly reviews the customer service reports to identify customer complaints relating to Core network, IN & VAS and refers these to ERICSSON/NSN/Comviva  for action.
  • Monitors ERICSSON/NSN/Comviva’s responses to Core network, IN & VAS performance shortfalls to ensure that these are remedied in a timely manner;
  • Validates ERICSSON/NSN/Comviva performance reports taking into consideration performance information from the above sources and vets bonus claims against these reports;
  • Regularly takes up and discusses performance issues with the ERICSSON/NSN/Comviva counterpart to ensure that these are resolved in a timely manner and service returned to the required standards.
  • Identifies performance shortfalls that warrant the levying of penalties and refers these to the Contract Manager for action.
Problem solving: 
  • Ensures the existence of effective problem solving mechanisms that support the speedy identification, communication and resolution of Core network, IN & VAS problems by all parties.
  • Ensures that fault escalation framework (from partners to Airtel) is complied with and that there is no under or delayed reporting.
  • Provides technical expertise where relevant to support problem resolution.
 
Relationship building and management 
  • Works towards the building and maintenance of positive relationships with the Contractor (ERICSSON/NSN/Comviva), that support the  smooth flow of information and the effective problem solving;
  • Promotes a partnership approach to the execution of the managed service contract so as to minimise conflict between AIRTEL and the vendor.
  • Promotes an environment of shared ownership of network performance as well as capex and opex minimisation by both AIRTEL and ERICSSON.
 
Build a capable and motivated team at Airtel Malawi to create a high performance team environment
 
  • Recruit the right talent in consultation with function head, as per defined recruitment guidelines
  • Develop and motivate team members through structured training and on the job coaching
  • Establish performance expectations and regularly review individual performance
Recommend appropriate rewards and recognition
Desired Skills & Experience
Educational Qualifications  & Functional / Technical Skills
  • Bachelor of Engineering  degree (Electrical & Electronics, or related fields )
  • High level knowledge; applies technical expertise and has full knowledge of other related disciplines. Exhibits good level of creativity and resourcefulness. Is able to guide and transfer knowledge to Partner’s Teams.
  • Preference : Ericsson System knowledge
  • Analytical and Presentation skills
  • Negotiation skills 
Experience 
  • Minimum 8+ years with University Degree in telecommunications or IT; at least 2 - 5 years leadership experience 
Key Competencies: 

Transmissions Manager

Main Purpose 
Reporting into the Networks Director, the individual will be responsible for Transmission Management of cellular networks both access and Backbone networks. Deploy procedures and technologies required to assure the confidentiality, integrity, and availability of Telecommunication network. Ensure timely network expansion & high network availability with optimum cost.
 
Main Responsibility Areas: 
Day to day management of all Network Transmission Networks with Strategic Partners (SPs) to deliver optimal availability and Perpetual quality (Customer) 
  • End-to end operational management of the entire Transmission domain
  • Periodic audit of all transmission domains
  • Spares management to ensure availability of both critical and non critical spares
  • Service Provider  Service Level Agreement  management
  • Preventive Maintenance Schedule Audit
  • Incidence management  recommendation follow up
  • Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery  and IT teams
  • Ensure all regional Requirements and deliverables of Transmission are met.
Prepare and manage the annual operating plans CAPEX (AOPs) for all the Transmission network systems in Airtel Malawi 
  • Direct Annual Operating Plan compilation for Airtel Malawi Networks
  • Monitor the implementation of   Network deployment plans and projects and direct compliance to budget
  • Effective use of business intelligence data on network usage patterns to enable informed decision making in the short, medium and long term with respect to network evolution and expansion
Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)
  • Create and Ensure adherence to Governance Model.
  • Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
  • Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all SPs services
  • Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
Regulatory Compliance 
  • Ensure that all activities of Transmission in the central Region adhere to corresponding regulatory requirements in daily operations
 Partner Management
  • Ensure all processes for effective management of Partners.
  • Identify processes that will continually improve efficiency of delivery of Key Performance Indicators
Build a capable and motivated team at Airtel Malawi to create a high performance team environment 
  • Recruit the right talent in consultation with function head, as per defined recruitment guidelines
  • Develop and motivate team members through structured training and on the job coaching
  • Establish performance expectations and regularly review individual performance
  • Recommend appropriate rewards and recognition
Desired Skills & Experience
Educational Qualifications & Functional / Technical Skills 
  • Bachelor of Electrical /Electronic Engineering or Telecoms Engineering (Masters Degree in Engineering a plus)
  • Sound knowledge of Mobile Network O&M
  • Analytical and Presentation skills
  • Strategic negotiation skills 
Experience 
  • 8-12 years of varied experience in the Telecom industry
  • 5-8 years managerial experience in a GSM/mobile company with at least 3 years senior management experience in an area of network Transmission planning, dimensioning and network design
  • ATM and IP expertise on transmission
  • Have an understanding of transport network (e.g. PDH, SDH, Ethernet) radio & Fiber
  • Hands-on experiences in 2G/3G Access transmission area
  • Radio transmission planning of RNC/NodeB on Hybrid (ATM + IP Backhaul) including RNC Planning itself (User Plane, Control Plane, OAM etc.)
 Key Competencies: 
  • Entrepreneurial disposition in decision making and managing resources
  • Logical decision making abilities
  • Flexible and dedicated
  • Ability to innovate and deliver value to business 
  • Ability to manage an outsourcing partner to effectively deliver on service level agreements
  • Ability to motivate and lead both internal and external partners
  • Impeccable integrity and character
  • Go-getter
  • Communication Skills
  • Cost, process and automation Innovation
To apply go to:
http://www.linkedin.com/jobs?viewJob=&jobId=4814631&trk=jobs_biz_pub

Network Implementation Supervisor

Main Purpose
Reporting into the Deployment Manager, the individual will assist the Project Manager to Plan, Direct and Deploy all Identified Network Projects and Programs to ensure High Speed of Time to Market.  This role must guarantee synergy, effective and efficient resource utilization, cost optimization and Return on investments to deliver on Business goals and +1 Network experience.
 
Main Responsibility Areas:
Ensure Sites & Erlangs deployment as stipulated in Annual Operating Plan (Financial & Strategy)
  • Achieve budget approval to all Project Costs and ensure monitoring process  for remote  infrastructure implementation/integration
  • Create Project Tracking Systems and ensure continual improvements in Business Model.
  • Evaluate all Service Level agreements, partner with all stakeholders to achieve positive customer experience and optimize costs
  • Operate as single point of Contact for all projects and Programs impacting on Network
  • Ensure areas that are controlled by Network impact on gain in market share
  • Ensure innovative resource planning
Speed of Execution of Roll outs & Installation and Commissioning of Core Network (Customer) 
  • Ensure that the speed to market exceeds competition and  first time resolution( FTR)
  • Provide plans and Set up process of Increasing network coverage in strategic revenue generating locations
  • Determine and Manage strict timelines and quality delivery in a MC-vendor environment with Ericsson
  • Provide  plans to Improve network coverage in Collaboration with business & planning team
  • Propose and review Roll out of cabinet expansion and transmission as per network priorities by collaborating with commercial for the identification of new areas and deployment of the network.
  • Establish systemic process for the supervision of installation of new Network Devices with future capacity plan
  • Track Deployment, Relocation & Upgrades as a part of Program Management Support to Network Operations
Logistics and Project Management
  • Establish departmental process to align to PMI process for all projects and enforce strict adherence.
  • Ensure Management of CWIP( Capital work in Progress)  to deliver on equipments not be obsolete in warehousing
Regulatory  and Statutory Compliance
  • Ensure all necessary documentation  for regulatory compliance is adequate and readily available
  • Ensure all statutory permissions required for deployment have been approved and documented
Partner and Supply Chain Management 
  • Provide support and Ensure effective process of Partner management of Service Provider and Infrastructure vendors. Establish procedure for improving rollout and maintenance vendor and subcontractor performance to ensure regular follow-up and objective measurements.
  • Developing a win-win relationship by setting common goals and objectives. 
  • Ensure and  monitor   timely release of site request( SR) and Service Order  with Tower Company and SP
  • Provide platform for seamless sharing of sites with other Tower Company for effective and speedy deployment.
  • Review site sharing activities with the telecom vendors and ensure that all the sites are inside the rental brackets and required permitting (environmental etc) are secured in time to avoid project delays
  • Partner with Supply Chain Management Team and Validate the requests and raise the purchase of new hardware based on standards.
  • Ensure and coordinate various activities with Supply Chain Management for Warehousing & Dispatching of network element to specific locations.
  • Track and Follow-up on material delivery for the network rollout (Local & imported)
Desired Skills & Experience
Educational Qualifications & Functional / Technical Skills 
  • Any university degree In Engineering.
  • Professional qualification in Project Management Techniques
 
Experience
  • 6-8 years with a minimum of 5 years in deployment of GSM and/or 3G.
  • Experience of managing multiple complex Network project simultaneously
  • Evidence of Successful Project Delivery with wide Geographical spread
 
Key Competencies: 
  • Strong Numeric skills
  • Critical Thinking Skills
  • Business Acumen
  • Eye for details
  • Environmental Knowledge
  • Communication skills
  • Project management
  • Process Quality
To apply go to:
http://www.linkedin.com/jobs?viewJob=&jobId=4814804&trk=jobs_biz_pub

Networks Operations Executive


Main Purpose
 Reporting to the Operations Manager, the individual will be responsible for Operations & Management of cellular networks both through integral resources and Managed Services. Deploy procedures and technologies required to assure the confidentiality, integrity, and availability of Telecommunication BSS network. Ensure timely network expansion & high network availability with optimum cost/site.
 
Main Responsibility Areas:
Day to day management of all Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and Perpetual quality ( Customer)
  • End-to end operational management of the entire Core/IN/VAS, Base station system and Transmission domain
  • Periodic audit of all technology domains
  • Drive test management, (planning,  log collection, reporting, implementation, of recommendations)
  • Spares management to ensure availability of both critical and non critical spares
  • Service Provider  Service Level Agreement  management
  • Preventive Maintenance Schedule Audit
  • Incidence management  recommendation follow up
  • Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery  and IT teams
  • Ensure all regional Requirements and deliverables of Operations and Maintenance are met.
 
Prepare and manage the annual operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Malawi
  • Direct Annual Operating Plan compilation for Airtel Malawi Networks
  • Direct achievement of Annual Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments
  • Ensure Key focus on recurring Operating Expenditure
Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)
 
  • Create and Ensure adherence to Governance Model.
  • Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
  • Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all SPs services
  • Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
 
Regulatory Compliance
  • Ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.
Partner Management
  • Ensure all processes for effective management of Partners.
  • Identify processes that will continually improve efficiency of delivery of Key Performance Indicators
Desired Skills & Experience
Educational Qualifications & Functional / Technical Skills
  • Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Masters Degree in Engineering a plus)
  • Sound knowledge of Mobile Network O&M
  • Analytical and Presentation skills
  • Strategic negotiation skills
 
Experience
 5-8 years of varied experience in operation and maintenance in the Telecom industry
 

Key Competencies: 
  • Entrepreneurial disposition in decision making and managing resources
  • Logical decision making abilities
  • Flexible and dedicated
  • Ability to innovate and deliver value to business 
  • Ability to manage an outsourcing partner to effectively deliver on service level agreements
  • Impeccable integrity and character
  • Go-getter
  • Communication Skills
  •  Cost, process and automation Innovation
 
to apply go to:
http://www.linkedin.com/jobs?viewJob=&jobId=4814909&trk=jobs_biz_pub